Privacy policy

This Privacy Statement applies to the website and all our subsidiaries. This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal and non-personal information

Personal information is information that is associated with your name or personal identity. biostep uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with biostep. We will not sell, rent or lease your personal information to others.

On our websites, you can order products or services, request information, subscribe to newsletters, register yourself, or apply for a job at biostep. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity, such as pages visited on, your browser type or IP-adress. HP collects and analyzes non-personal information to evaluate how visitors use our website.

Most non-personal data is collected via cookies or other analysis technologies. biostep uses cookies.


Use of your information

biostep uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits. Occasionally we may also use your information to contact you for market research regarding products of the biostep range. Credit card information is used only for payment processing and fraud prevention.

Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or biostep and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Non-personal data is aggregated for reporting about biostep website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.


Third parties

biostep will not sell, rent or lease your personal information to others. biostep will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

biostep contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of biostep and may not use it for any purpose other than to carry out the services they are performing for biostep.

biostep will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of biostep or its subsidiaries; or (iv) to protect the personal safety of biostep employees and third parties on biostep property.


Links to other websites

The biostep websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the biostep website. biostep does not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the biostep Privacy Statement.



On various sites at you are invited to subscribe to our newsletter. When subscribing you allow us to provide you with information about our product range, special offers, our activities and the general development in the sector of biotechnology. You can unsubscribe the newsletter at any time by clicking the unsubscribe-link in one of our newsletters and follow the instructions.


Access to and changing of your data

We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.



To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we use appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. Credit card numbers are used only for processing payment and are not used for other purposes.


Changes of our Privacy Policy Statement

If there are updates to this Privacy Policy Statement, we will update those changes on this website, so you will always know what information we collect online and how we use it.


Contact us

We value your opinions. If you have comments or questions about our privacy policy, please send them to the following address:

biostep GmbH
Innere Gewerbestraße 7
09235 Burkhardtsdorf


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